Return/Repair Information

What's new
Actuators

Calibration gas standards

Columns

Fittings

Flow, pressure, and
on/off controllers

Gas purifiers
GC accessories
GC detectors
HayeSep porous polymers
Injectors/valves

Liquid handling
Portable gas monitors
Syringes
Tools

Trace gas analyzers
Tubing

Returns

Important! Damaged shipments must remain with the original packaging for freight company inspection. Inspect shipments upon receipt and report shortages and incorrect or damaged material to us immediately.

No returns will be accepted more than 90 days after shipment for any reason. Before 90 days, no returns will be accepted without prior authorization. If it is necessary to return material to us, please contact the appropriate sales department for a return authorization number and forwarding instructions.

Returned material will be subject to a restocking charge of 20% for catalog items. Special orders cannot be returned unless defective.

Repairs

Note: All repairs sent to the factory must include an RMA number, a VICI Repair Request (.pdf), and a valid purchase order to cover the amount of the repair. Packages lacking these documents will be returned COD.

To obtain an RMA number or for any other information about factory refurbishment, contact the appropriate service department.

Factory repair service is offered for:

Valco valves

Cheminert valves

Diaphragm valves

Air and electric valve actuators

On/off and prime/purge valves

M series liquid handling pumps

Dynacalibrators

Detectors (PDD and TCD)

Combo pressure regulators

Combo valves

Flow controllers

Micrometering/needle valves

VICI helium and nitrogen purifiers